For us privacy for our valued customer is very important. We strongly believe that the personal
information of our customers should not be shared with the third party without the prior consent or
request from the customer, Privacy is the right of an individual and at Bharat Tours. The information
of the customer such as contact no., email, addresses etc. is used only for the internal purpose and
not for sale.
Your contact lnfdrmation is stored in our database and is only used to contact you during the course
of your travel with us for sharing the status of your travel bookings with us and then after for
announcement of our latest deals and news etc. We at Bharat Tours condemn the unauthorized
reach and misuse and/or discloser of the personal information of the customer and we have strict
guidelines and high security features to prevent the same.
the subject ?eld. We will ensure reply to the reasonable queries at our earliest possible time.
CANCELLATION AND REFUND
All cancellations must be intimated to our head office on phone followed by a written con?rmation via
email or fax, Telephonic cancellation will not be accepted as ‘cancelation request’. Cancellations for
the independent/individual tour services should be made with a notice of not less than 7—15 days
(According to Situation). The cancellation in case of group booking should be made at least 30 days
prior to the date of commencement of the trip.
1) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
ll) Refund of amount will initiate after deducting the applicable cancellation Charges and service
charge and both will be settled within 7 to 10 days of the day of cancellation request approved by
DATA SECURITY INFORMATION
We have extensive ?rewall and high end security system to monitor the traf?c and ?nancial
transaction on our website/s. Any suspicious email, traf?c on website and/or financial transaction will
be investigated to ensure there is no breach of policy and security. Our customer care executive or
other staff may contact you to verify the transaction made by you. The secure connection between
your browser and our system for ?nancial transactions uses 128 bit Secure Sockets Layer (SSL)
encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is
supported by most browsers.
SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal
information submitted on our website may be stored with us and may also appear on the website.
Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Bharat Tours uses a 3rd party secure payment gateway provided by "Pay u" and the credit card details are 'not stored' with Bharat Tours, instead the information is securely stored and encrypted with Visa/MasterCard. The 'online credit card payment gateway' provided by us for our customers is fully PCI-DSS compliant and to transfer information between Bharat Tours and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect's fully secure vaults to ensure your information cannot be used by malicious 3rd parties. Bharat Tours and/or its employees cannot view the credit card's secure information as Dialect truncate your credit card details.